Shipping policy

Shipping Policy

At Crystal Hotspot, we take great care in preparing every order. Each crystal is individually wrapped and securely packaged to help ensure it arrives safely.

Shipping Provider

We ship all orders using Australia Post.

Shipping costs are calculated at checkout based on the total weight of your order and your delivery location.

Once your order has been packed and dispatched, you'll receive tracking details (where applicable) so you can follow your parcel's journey.

Processing Times

We aim to dispatch all orders within 1–3 business days of receiving payment.

During busy periods, product launches or market events, dispatch may take slightly longer. If there are any significant delays, we'll let you know as soon as possible.

Packaging

Every order is packed with care using quality protective packaging, including Australia Post packaging where appropriate, to minimise the risk of damage during transit.

While we do everything we can to protect your items, once your parcel has been handed to Australia Post, delivery is managed in accordance with Australia Post's policies and conditions of carriage. Australia Post's delivery timeframes are estimates and are not guaranteed.

Lost, Delayed or Damaged Parcels

If your parcel is delayed, damaged or appears to be lost, please contact us as soon as possible at team@crystalhotspot.com.

We will work with you to investigate the issue and, where appropriate, lodge enquiries or claims with Australia Post.

As delivery is carried out by Australia Post, any investigation or claim relating to loss or damage is subject to Australia Post's Terms and Conditions and claims process.

Refunds and Replacements for Shipping Issues

We genuinely want every customer to receive their order safely and enjoy shopping with Crystal Hotspot.

Requests relating to lost or damaged deliveries are assessed on a case-by-case basis. While we will always do our best to achieve a fair outcome, refunds, replacements or store credits are not guaranteed.

Any resolution will take into account:

the circumstances of the delivery;
information provided by Australia Post;
available tracking information;
and our obligations under Australian Consumer Law.

Delivery Addresses

Please ensure your shipping address is accurate before placing your order.

Crystal Hotspot cannot accept responsibility for delays or non-delivery resulting from incorrect or incomplete addresses provided at checkout. If a parcel is returned to us due to an incorrect address, additional shipping charges may apply before it can be resent.